UGODE provides aftermarket automotive electronics, including vehicle-specific displays, Apple CarPlay and Android Auto systems, digital instrument clusters, multimedia systems and related accessories.

Customer Support

For product compatibility, installation assistance, order enquiries, delivery updates, returns or warranty support, please contact us:

Email: harvie@ugode.com
Service Tel: +86 182 1836 0860

We normally respond within 24 hours on business days.

Customer service hours:
Monday to Friday, 1:00 am–10:00 am GMT
Customer support is currently available in English.

When contacting us about an existing order, please use the email address entered when placing the order and include your order number.

For product compatibility or installation enquiries, please also provide your vehicle model, production year and a clear photograph of the original dashboard or multimedia system where possible.

Response times may be slightly longer during public holidays, peak seasons and promotional periods.

Business and Company Information

Website Brand: UGODE

Company Name:
TELOS TRADING LIMITED

Company Address:
134 Corfield St
London, England
E2 0DS
United Kingdom

The website is jointly operated by Shenzhen UGO DIGITAL ELECTRONICS CO LTD, located at 316–318 Zhongxi ECO, Shuiku Road, Xixiang, Bao’an, Shenzhen, Guangdong 518102, China, and TELOS TRADING LIMITED, registered at 134 Corfield St, London, England, E2 0DS, United Kingdom.

Payment Information

Payments for orders placed on ugode.co.uk may be processed under the name TELOS TRADING LIMITED. This name may therefore appear on your payment confirmation or bank/card statement.

Customer Service, Operations and Authorised Return Centre

Shenzhen UGO DIGITAL ELECTRONICS CO LTD
316–318 Zhongxi ECO
Shuiku Road, Xixiang, Bao’an
Shenzhen, Guangdong 518102
China

This Shenzhen address is used for customer service, operations, technical support and authorised product returns.

Please contact our customer service team and obtain return instructions before sending any product. Returns sent without prior confirmation may be delayed or refused.

For return eligibility, procedures and applicable costs, please read our Returns & Exchanges Policy.