WARRANTY

UGODE provides a one-year limited warranty for products purchased directly from ugode.co.uk.

This warranty applies from the date the product is delivered and is subject to the conditions below. It is provided in addition to, and does not limit, any mandatory consumer rights available under applicable law.

WHAT THE WARRANTY COVERS

During the warranty period, UGODE will provide technical support and, where a manufacturing defect is confirmed, an appropriate remedy such as:

• Repairing the product;
• Supplying replacement components;
• Replacing the product or defective component; or
• Providing another remedy required under applicable consumer law.

The appropriate solution will depend on the nature of the fault, product condition, availability of replacement parts and applicable consumer rights.

DISPLAY PANEL COVERAGE

Manufacturing defects affecting the LCD or TFT display panel are covered by this limited warranty.

The warranty does not cover physical display damage caused after delivery, including:

• Cracked or broken glass;
• Impact or pressure damage;
• Liquid ingress;
• Scratches caused during installation or use;
• Damage caused by incorrect installation;
• Damage caused by collision, accident or misuse; or
• Damage resulting from unauthorised disassembly or repair.

If the product or packaging is visibly damaged when delivered, please take photographs before installation and contact us as soon as possible.

WARRANTY EXCLUSIONS

This limited warranty does not cover:

• Products not purchased directly from ugode.co.uk;
• Normal wear and cosmetic deterioration;
• Accidental, impact, liquid or fire damage;
• Incorrect installation, wiring or connection;
• Damage caused by incompatible accessories or vehicle modifications;
• Faults caused by misuse, neglect or operation contrary to the supplied instructions;
• Unauthorised repair, disassembly or modification;
• Removal or damage of warranty labels or serial numbers;
• Installation of unauthorised firmware or software;
• Problems caused by third-party applications, mobile devices, vehicle systems or software updates outside UGODE’s control; or
• Compatibility problems resulting from incorrect or incomplete vehicle information supplied by the customer.

These exclusions do not apply where the reported issue was caused by a manufacturing defect or where applicable law provides the customer with additional rights.

HOW TO MAKE A WARRANTY CLAIM

Before returning a product, contact our customer service team and provide:

• Your order number;
• A description of the problem;
• Clear photographs or a short video showing the fault;
• Your vehicle model and production year;
• Information about the original multimedia system; and
• Details of any troubleshooting already completed.

Our technical support team may ask the customer to perform reasonable diagnostic checks, inspect connections or provide additional photographs and videos. This helps determine whether the issue relates to the product, installation, wiring, settings, compatibility or another part of the vehicle.

REPAIR OR REPLACEMENT

If a covered manufacturing defect is confirmed during the warranty period, UGODE will not charge for the authorised repair or replacement component.

Replacement products or components may be new or professionally tested service replacements with equivalent functionality.

Repair or replacement does not restart the original warranty period. The repaired or replaced product remains covered for the remainder of the original warranty period or any longer period required by applicable law.

RETURN SHIPPING

Do not return a product without receiving return confirmation and shipping instructions.

For products confirmed to be faulty, incorrectly supplied or not as described, reasonable authorised return shipping costs will be handled in accordance with applicable consumer law.

For problems caused by incorrect installation, accidental damage, unauthorised modification or another excluded cause, the customer may be responsible for shipping, parts and repair costs. We will explain any applicable charges before proceeding.

UGODE will not reimburse unauthorised express shipping or other return costs that were not approved in advance.

OUT-OF-WARRANTY SUPPORT

After the warranty period, UGODE may continue to provide technical assistance and paid repair services where parts and support remain available.

Any repair, replacement-part and shipping costs will be confirmed with the customer before the service proceeds.

AUTHORISED RETURN CENTRE

316–318 Zhongxi ECO
Shuiku Road, Xixiang, Bao’an
Shenzhen, Guangdong 518102
China

Please contact customer service before returning any product. Returns sent without confirmation or return instructions may be delayed or refused.

CONTACT US

Email: harvie@ugode.com
Service Tel: +86 182 1836 0860

We normally respond within 24 hours on business days.