Shipping Policy

This Shipping Policy explains the delivery methods, estimated delivery times, shipping charges and tracking arrangements for orders placed on ugode.co.uk.

ORDER PROCESSING

Orders are normally processed within 1 business day after payment has been successfully confirmed.

Orders placed during weekends, public holidays, peak sales periods or promotional events may require additional processing time.

If we need additional vehicle information to confirm product compatibility, processing may be paused until the required information is received from the customer.

DELIVERY METHODS

The delivery method normally depends on the order value, product type and destination.

Standard Delivery

Orders with a product subtotal of £200 or less are normally shipped by 4PX or another suitable tracked delivery service.

Estimated delivery time: 7–10 business days after dispatch.

Standard delivery is generally free where available. Additional delivery charges may apply to remote areas or destinations that require special handling. Any applicable delivery charge will be displayed at checkout before payment.

Express Delivery

Orders with a product subtotal of more than £200 are normally shipped by FedEx, DHL or another suitable express courier.

Estimated delivery time: 3–7 business days after dispatch.

Express delivery is generally free for qualifying orders over £200. Additional charges may apply to remote areas or destinations that require special handling. Any applicable charge will be displayed at checkout before payment.

DELIVERY TIMES

Delivery times are estimates and begin after the order has been dispatched. Business days do not include weekends or public holidays.

Delivery may take longer due to:

Public holidays or peak sales periods;
Customs inspections or clearance procedures;
Severe weather or transport disruptions;
Incorrect or incomplete delivery information;
Remote delivery locations; or
Circumstances outside the reasonable control of UGODE or the carrier.

The carrier used for a particular order may vary according to the product, package size, destination and carrier availability. The applicable delivery method and any shipping charge will be shown at checkout or confirmed in the dispatch notification.

DELIVERY DESTINATIONS

We deliver to the United Kingdom, the United States, European countries, Australia, New Zealand and other supported destinations.

Delivery availability is determined by the destination entered at checkout. Some remote areas, islands, military addresses, PO boxes or restricted locations may not be supported by all carriers.

U.K : We ship orders to all UK states Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.

U.S : We ship orders to all 50 U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.

New Zealand : We ship orders to all New Zealand states Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.

DE : We ship orders to all Deutschland states Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.

Australia: We ship orders to all Australia states Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.

EU: We ship orders to all European Union Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.

IE: We ship orders to all Ireland states Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.

For more countries, please refer to the actual order for support.

If we are unable to deliver to the address provided, we will contact you before dispatch.

ORDER TRACKING

Once your order has been dispatched, we will send a shipping confirmation email containing the carrier information and tracking number where tracking is available.

Tracking information may take 1–3 business days to become active after dispatch.

Customers with a registered account may also be able to view tracking information through their account.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, recipient name and telephone number.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional delivery costs resulting from an incorrect or incomplete address may be charged to the customer.

TAXES, DUTIES AND CUSTOMS

For international orders, customs duties, import taxes or local handling charges may apply depending on the destination and applicable regulations.

Where taxes or duties are not collected at checkout, they may be charged by the destination country’s customs authority or delivery carrier. The recipient is responsible for these charges unless otherwise stated during checkout.

Any shipping charge displayed at checkout does not include customs duties or import taxes unless expressly stated.

Customers are advised to check the applicable import requirements in their destination before placing an order.

DAMAGED, LOST OR DELAYED SHIPMENTS

If a parcel arrives visibly damaged, please photograph the outer packaging and product before installation and contact us as soon as possible.

If tracking information shows that a parcel has been delivered but it has not been received, please check with household members, neighbours and the local carrier before contacting us.

For delivery enquiries, please provide your order number and tracking number.