Privacy Policy

Last updated: 12 August 2026

This Privacy Policy explains how personal information is collected, used, stored and shared when you visit ugode.co.uk, place an order or contact UGODE.

In this Privacy Policy, “UGODE”, “we”, “us” and “our” refer to the operator of ugode.co.uk.

For privacy-related enquiries, please contact:

Email: harvie@ugode.com
Service Tel: +86 182 1836 0860

Customer service and operations address:
316–318 Zhongxi ECO
Shuiku Road, Xixiang, Bao’an
Shenzhen, Guangdong 518102
China

INFORMATION WE COLLECT

Depending on how you use our website, we may collect:

Your name, billing address and delivery address;
Your email address and telephone number;
Order, delivery, return and warranty information;
Payment status and transaction information;
Vehicle model, production year and original multimedia-system information;
Photographs or videos provided for compatibility checks or technical support;
Messages and other communications sent to customer service;
Account information if you create an account;
Device, browser, IP address and website-usage information; and
Marketing preferences where applicable.

Payment card details are processed securely by our payment service providers. UGODE does not normally receive or store complete payment-card numbers.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Process and fulfil orders;
Confirm payments and prevent fraudulent transactions;
Arrange shipping and provide tracking information;
Check product and vehicle compatibility;
Provide installation and technical support;
Process cancellations, returns, refunds and warranty claims;
Communicate about orders and customer-service enquiries;
Maintain and improve the security and operation of our website;
Analyse website performance and improve our products and services;
Comply with legal, accounting and regulatory requirements; and
Send marketing communications where the customer has consented or where otherwise permitted by applicable law.

We do not sell personal information to third parties.

LAWFUL BASIS FOR PROCESSING

Where applicable data-protection law requires a lawful basis, we process personal information on one or more of the following grounds:

Contract: to process orders, arrange delivery and provide customer support;
Legal obligation: to comply with tax, accounting, fraud-prevention and regulatory requirements;
Legitimate interests: to operate and protect the website, prevent fraud and improve our services; and
Consent: where consent is required for marketing communications or non-essential cookies.

Customers may withdraw consent at any time where processing is based on consent.

PAYMENT INFORMATION

Payments are processed through third-party payment service providers. Information necessary to confirm payment, prevent fraud, process refunds and resolve payment disputes may be shared with the relevant payment provider or billing entity.

Depending on the payment method used, BLUE STAR TRADING LIMITED may appear on the customer’s payment confirmation or bank/card statement. Further information is available in our Payment Policy.

WHO WE SHARE INFORMATION WITH

We may share necessary personal information with:

Website hosting and ecommerce service providers;
Payment processors and fraud-prevention providers;
Delivery carriers, customs agents and logistics providers;
Customer-service and technical-support providers;
Analytics, advertising and marketing providers, subject to applicable consent requirements;
IT, cloud-storage and security providers;
Accountants, legal advisers and professional service providers; and
Government authorities or regulators where disclosure is legally required.

These parties receive only the information reasonably necessary to perform the relevant service.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

Keep the shopping cart and checkout functioning;
Remember customer preferences;
Protect accounts and prevent fraud;
Understand how visitors use the website; and
Measure or personalise advertising where permitted.

Some cookies are necessary for the website to function. Where required, non-essential cookies are used only after the visitor has made a cookie choice.

Cookie preferences may be managed through the website’s cookie controls, where available, or through browser settings.

MARKETING COMMUNICATIONS

Where customers subscribe to marketing communications, we may send information about products, promotions or website updates.

Customers may unsubscribe at any time by using the unsubscribe link in a marketing email or contacting harvie@ugode.com.

Unsubscribing from marketing does not prevent us from sending order confirmations, delivery updates or other service-related communications.

INTERNATIONAL PROCESSING

Because we sell and support products internationally, personal information may be processed in countries outside the customer’s country of residence, including China and locations used by our ecommerce, payment, logistics and technology providers.

Where required by applicable law, we take reasonable steps to ensure that international transfers are protected by appropriate contractual, organisational or legal safeguards.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Complete orders and provide customer support;
Manage returns and warranty claims;
Maintain tax, accounting and transaction records;
Prevent fraud and resolve disputes; and
Meet applicable legal and regulatory requirements.

Retention periods may vary according to the type of information and the purpose for which it is processed.

DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

The website uses HTTPS and SSL/TLS encryption to protect information transmitted between the customer’s browser and the website. No online system can, however, guarantee absolute security.

YOUR RIGHTS

Depending on the customer’s location and applicable law, customers may have the right to:

Request access to personal information;
Request correction of inaccurate information;
Request deletion of personal information;
Restrict or object to certain processing;
Request a portable copy of certain information;
Withdraw consent where processing is based on consent; and
Submit a complaint to the relevant data-protection authority.

To exercise a privacy right, contact harvie@ugode.com. We may request reasonable information to verify the identity of the requester.

UK customers may also raise a concern with the UK Information Commissioner’s Office.

CHILDREN’S PRIVACY

Our website and products are not directed at children. We do not knowingly collect personal information from children where parental or guardian consent is legally required.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. Those third parties have their own privacy policies, and UGODE is not responsible for their privacy practices.

Customers should review the applicable privacy policy before providing information to a third-party website.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, business practices or legal obligations change.

The revised version will be published on this page with an updated revision date. Material changes may also be communicated through the website or by email where appropriate.