Last updated: 13 August 2026

These Terms of Service apply to your use of ugode.co.uk and to orders placed through this website.

The website is jointly operated by Shenzhen UGO DIGITAL ELECTRONICS CO LTD, located at 316–318 Zhongxi ECO, Shuiku Road, Xixiang, Bao’an, Shenzhen, Guangdong 518102, China, and TELOS TRADING LIMITED, registered at 134 Corfield St, London, England, E2 0DS, United Kingdom.

In these Terms, “UGODE”, “we”, “us” and “our” refer to the operators of ugode.co.uk under the UGODE brand.

By accessing this website or placing an order, you agree to these Terms of Service and the following policies incorporated into them:

• Shipping Policy
• Returns & Exchanges Policy
• Payment Policy
• Warranty Policy
• Privacy Policy

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

1. WEBSITE USE

You may use this website only for lawful personal or business purchasing purposes.

You must not:

• Use the website for fraudulent or unlawful activities;
• Attempt to interfere with the security or operation of the website;
• Introduce viruses, malicious code or other harmful material;
• Access another customer’s account without authorisation;
• Submit false payment, identity, vehicle or delivery information; or
• Copy or commercially exploit website content without permission.

We may restrict access to the website where reasonably necessary to protect customers, prevent fraud, maintain security or comply with legal requirements.

2. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, prices and compatibility information.

Product colours and appearance may vary slightly due to screen settings, photography, product revisions or manufacturing batches. Minor differences that do not materially affect the product’s advertised function do not constitute a different product.

Vehicle brand and model names are used only to identify product compatibility. UGODE is an independent aftermarket automotive electronics brand and is not affiliated with, authorised by or endorsed by the vehicle manufacturers referenced on this website.

Unless expressly stated otherwise, products sold on this website are independently manufactured aftermarket products and are not genuine or original parts produced by the referenced vehicle manufacturers.

3. VEHICLE COMPATIBILITY

Product compatibility may depend on:

• The vehicle model and production year;
• The original multimedia or navigation system;
• The dashboard configuration;
• Factory-installed options;
• Wiring and connectors; and
• The product version selected when ordering.

Customers are responsible for reviewing the product description and selecting the appropriate product option.

If you are unsure which version is suitable, please contact us before ordering and provide your vehicle model, production year and a clear photograph of the original dashboard or multimedia system.

Where additional compatibility information is required, order processing may be paused until that information is received.

4. INSTALLATION

Our products are aftermarket automotive electronic components. Installation requirements vary according to the product and vehicle.

Some products may support plug-and-play installation, while others may require configuration, wiring adjustments or professional installation.

Customers should follow the supplied installation instructions. We recommend using a competent automotive electronics installer where the customer is not confident performing the installation.

We are not responsible for damage caused by incorrect installation, unauthorised modification, incompatible wiring or failure to follow the supplied instructions. This does not exclude responsibility for a defective, incorrectly supplied or misdescribed product.

5. PLACING AN ORDER

When placing an order, you must provide accurate and complete:

• Contact information;
• Billing and delivery information;
• Vehicle and compatibility information where requested; and
• Payment information.

After an order is submitted, we will normally send an order-confirmation email. This confirms that we have received the order but does not necessarily mean that the order has been dispatched.

We may contact you to confirm compatibility, payment information or delivery details before dispatch.

6. ORDER ACCEPTANCE

Orders are subject to product availability, successful payment confirmation and any required compatibility verification.

We may reject or cancel an order before dispatch if:

• Payment cannot be authorised;
• The product is unavailable;
• The delivery destination cannot be supported;
• Required compatibility information is not provided;
• We reasonably suspect fraud or unauthorised payment;
• A material pricing or product-information error has occurred; or
• Accepting the order would breach a legal or regulatory requirement.

If we cancel a paid order before dispatch, a refund will be issued to the original payment method.

7. PRICES AND CHARGES

Product prices are shown in the currency displayed on the website.

The applicable product price, delivery charge, taxes, duties and other amounts collected by us will be displayed before the customer completes payment.

Prices and promotions may change before an order is placed. Changes will not affect an order that has already been accepted, except where the customer agrees to an order modification.

Depending on the delivery destination and delivery terms, customs duties, import taxes or local handling fees may apply. Where these charges are collected at checkout, they will be displayed separately in the order total. Where they are not collected at checkout, they may be charged by the destination country’s customs authority or delivery carrier.

Please review our Shipping Policy for further information about delivery charges, taxes, duties and customs.

8. PAYMENT

Available payment methods are displayed during checkout and may include eligible credit cards, debit cards and PayPal.

Payments are subject to authorisation by the relevant bank, card issuer or payment service provider.

Payments for orders placed on ugode.co.uk may be processed under the name TELOS TRADING LIMITED. This name may therefore appear on your payment confirmation or bank/card statement.

Company Name:
TELOS TRADING LIMITED

Company Address:
134 Corfield St
London, England
E2 0DS
United Kingdom

Further information is available in our Payment Policy and on our Contact Us page.

9. PROMOTIONS AND DISCOUNTS

Promotional offers may be subject to:

• A stated validity period;
• Minimum order values;
• Eligible products or destinations;
• Usage limits; or
• Other conditions displayed with the offer.

Unless otherwise stated, discount codes cannot be exchanged for cash or applied retrospectively to completed orders.

If an order no longer meets the promotional conditions after cancellation, return or modification, the refund may be recalculated to reflect the remaining eligible items.

10. SHIPPING AND DELIVERY

Available delivery methods, estimated delivery times and applicable charges are described in our Shipping Policy and displayed at checkout where applicable.

Delivery times are estimates and may be affected by customs clearance, public holidays, severe weather, remote delivery locations, incorrect delivery information or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, recipient name and telephone number.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Once an order has been dispatched, tracking information will be provided where available.

11. CANCELLATIONS, RETURNS AND REFUNDS

Orders may be cancelled before processing or dispatch. Once an order has been dispatched, customers may request a return after receiving it.

Customers may request a return within the period and subject to the conditions stated in our Returns & Exchanges Policy.

Different conditions may apply to:

• Change-of-mind returns;
• Incorrectly supplied products;
• Products damaged during delivery;
• Faulty products; and
• Compatibility problems.

Refunds are normally issued to the original payment method after the returned product has been received, inspected and accepted.

Nothing in these Terms removes any statutory right to cancel, return or obtain an appropriate remedy for goods that are faulty, misdescribed or not fit for their intended purpose.

12. WARRANTY

Products purchased directly from ugode.co.uk are covered by our one-year limited warranty, subject to the conditions and exclusions stated in our Warranty Policy.

The warranty covers confirmed manufacturing defects. It does not normally cover accidental damage, incorrect installation, unauthorised repair, liquid damage, impact damage, misuse or unauthorised software and firmware changes.

The warranty is provided in addition to any mandatory consumer rights available under applicable law.

13. TECHNICAL SUPPORT

Technical support may require the customer to provide:

• An order number;
• Vehicle information;
• Photographs or videos;
• Wiring and connection information;
• Product settings; and
• Details of installation and troubleshooting already performed.

We may provide reasonable diagnostic instructions before authorising a repair, return or replacement.

Customers must not return products without first receiving return confirmation and shipping instructions.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, website content—including text, product photographs, graphics, videos, logos, layouts and original product materials—is owned by or licensed to UGODE.

Website content may be viewed and used for personal purchasing purposes. It may not be reproduced, republished, sold, modified or commercially distributed without permission.

Third-party vehicle, software and technology names remain the property of their respective owners. Further information is available in our Intellectual Property Rights notice.

15. CUSTOMER REVIEWS AND SUBMISSIONS

If you submit a product review, photograph, video or other content, you confirm that:

• The content is based on your genuine experience;
• You have the right to submit it;
• It does not infringe another person’s rights;
• It does not contain unlawful, abusive or misleading material; and
• It does not disclose another person’s private information without permission.

You allow us to display and reproduce submitted content for operating and promoting the website. We may remove content that violates these Terms or applicable law.

We will not knowingly publish fake reviews or materially alter a review in a way that changes the reviewer’s meaning.

16. THIRD-PARTY SERVICES

The website may contain links to third-party websites or use services provided by payment processors, delivery carriers, analytics providers or other service providers.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for independently operated third-party websites. This does not remove our responsibility for services performed on our behalf where applicable law provides otherwise.

17. OUR RESPONSIBILITY

We are responsible for supplying products that match their description and for providing the remedies required under applicable consumer law.

We are not responsible for losses caused solely by:

• Incorrect information supplied by the customer;
• Installation or modification not performed according to the supplied instructions;
• Vehicle faults unrelated to the product;
• Unauthorised repair, software or firmware;
• Misuse, accident or neglect; or
• Events outside our reasonable control.

Nothing in these Terms excludes or limits responsibility where doing so would be unlawful, including responsibility for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

We do not exclude responsibility for faulty or misdescribed goods or otherwise restrict mandatory consumer rights.

18. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control, such as natural disasters, severe weather, transport disruption, customs delays, government action, network failure, labour disputes or carrier interruption.

Where such an event affects an order, we will make reasonable efforts to inform the customer and minimise the delay.

19. PRIVACY

Personal information is processed in accordance with our Privacy Policy.

By using the website, you acknowledge that personal information may be processed by ecommerce, payment, logistics, technical-support and other service providers where reasonably necessary to operate the website and fulfil orders.

20. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our services, policies, business practices or legal obligations.

The version applying to an order is normally the version published when that order is placed. Updated Terms will be published on this page with a revised date.

21. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

22. GOVERNING LAW AND CONSUMER RIGHTS

These Terms of Service and any separate agreements through which we provide products or services shall be governed by and construed in accordance with the laws of the United Kingdom.

Nothing in these Terms prevents customers from relying on mandatory consumer rights available in their country of residence.

Customers are encouraged to contact us first so that we have an opportunity to investigate and resolve any issue.

23. COMPANY AND CONTACT INFORMATION

Website Brand: UGODE

Company Name:
TELOS TRADING LIMITED

Company Address:
134 Corfield St
London, England
E2 0DS
United Kingdom

The website is jointly operated by Shenzhen UGO DIGITAL ELECTRONICS CO LTD, located at 316–318 Zhongxi ECO, Shuiku Road, Xixiang, Bao’an, Shenzhen, Guangdong 518102, China, and TELOS TRADING LIMITED, registered at 134 Corfield St, London, England, E2 0DS, United Kingdom.

Email: harvie@ugode.com
Service Tel: +86 182 1836 0860

Customer-service, operations and authorised return-centre information is available on our Contact Us page.